How to use the customer display on SalesPlay POS

SalesPlay
Nov 16 2021

Are you offering an effective checkout process for your customers?  

 

How can you expedite purchases and collecting payment at the front counter?  

 

This is where the ‘Customer Display’ comes into spotlight. 

 

In this guide, we will reveal everything about how to use the customer display on SalesPlay and its benefits for your business. 

 

What is a Customer Display? 

  • A customer display is a device where the product values, taxes and discounts that will be included on the final bill are displayed on a screen for the customer.  

 

  • This is linked to the Point-of-Sale Device at the checkout point. 

 

  • To use the customer display option on SalesPlay one must download and install the SalesPlay POS on the POS device and download and install the Customer Display App on the Customer Display device. These apps are available on the Google Play Store. 

 

  • Both customer display and POS terminals should be on the same network before adding a customer display. Once this is done, you can follow the steps below to link the two devices and start working. 

 

Steps to Follow 

  1. Go to SalesPlay Backoffice Settings →Addon apps→Customer display→Register New

 

     2. Fill in the details : The Customer Display Device IP of the specific device will appear on screen of the POS device.Enter it under customer display IP (Refer image 4 to see how the device IP appears on the Customer Display App.)

 

     3. Save the details and then you can see the verification code.

 

 

      4. Open the Customer Display App and click on “Enter verification code” .

 

5. Enter the verification code

 

       6.Now you can use the customer display seamlessly.

Exploring the Benefits of a POS Customer Display 

 1.Order Confirmation 

In a POS system, customer displays help in order confirmation. They encourage customers to visually verify their orders, minimizing errors and improving accuracy.  

 

This feature ensures that customers have a clear view of their selections, fostering confidence and trust in the order process. This ultimately enhances the overall customer experience, no matter what the industry is. 

 

2. Enhanced Transparency 

It is always good to have high levels of transparency when you embark on a business.  

 

The customer display enhances transparency by showcasing itemized prices and quantities, fostering trust between customers and the establishment.  

 

This clear presentation promotes openness in transactions, allowing customers to see detailed information. 

 

This builds up confidence in their purchases and creates a more trustworthy and transparent shopping experience. 

 

3. Interactive Engagement 

Customer displays connected to a POS system back up interactive engagement by allowing customers to view and confirm their purchases.  

 

This feature creates a more engaging and customer-centric experience, as customers actively participate in the transaction process. 

 

As you can see, this initiative enhances their overall satisfaction and connection with the establishment. 

  

4. Upselling Opportunities 

The customer display embedded in a POS system is a way to boost upselling opportunities by showcasing promotional messages and suggestions.  

 

This strategic use of the display encourages customers to explore complementary items or special offers, driving additional sales.  

 

As it encourages visually presenting enticing options, stores can effectively utilize the customer display to enhance the overall shopping experience and increase the average transaction value. 

 

5. Efficient Payment Process 

This expedites the payment process by presenting the transaction total and facilitating payment confirmation.  

 

This visual confirmation expedites the checkout, minimizing the time customers spend at the counter and enhancing overall service efficiency.  

 

With a clear and interactive payment interface, the customer display contributes to a smoother and more expedient transaction experience for customers. 

 

Back Up Contact 

Need more help setting up? 

Reach out to us. Contact SalesPlay Support: [email protected]