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Terms and Conditions

SalesPlay POS and related services

Last updated: 2 September 2026 Operated by SalesPlay LLC

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your access to and use of the SalesPlay POS software applications, websites, web back office, paid features, support services and related products and services (collectively, the "Service") operated by SalesPlay LLC ("SalesPlay," "we," "us" or "our").

By creating an account, activating a trial, purchasing a subscription, clicking to accept these Terms or accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you use the Service on behalf of a business or other organization, you represent that you have authority to bind that organization, and references to you include that organization.

If you do not agree to these Terms, you must not access or use the Service. You must be at least 18 years old, or the age of legal majority in your jurisdiction, and legally capable of entering into a binding agreement.


2. Accounts and Account Security


You must provide accurate, complete and current information when creating and maintaining an account. You are responsible for safeguarding your account credentials and for all activities carried out through your account, including activities performed by employees, administrators and other authorized users.

You must assign appropriate access permissions, promptly remove access for users who are no longer authorized and notify us at [email protected] if you become aware of unauthorized access, a security breach or misuse of your account. You may not use another person's or entity's identity or a name that you are not legally entitled to use.


3. Subscriptions, Billing, Cancellation and Refunds


3.1 Subscription Plans

Certain features of the Service require a paid monthly or annual subscription. The applicable subscription price, billing period, included features, usage limits and any additional charges will be displayed before you purchase or activate a subscription.

Subscription fees are charged in advance for the selected billing period. You authorize SalesPlay and its payment service providers to charge the applicable subscription fees, taxes and other disclosed charges to your selected payment method. You are responsible for providing accurate billing information and keeping your payment method valid.


3.2 Free Trial for Paid Features

SalesPlay POS offers a lifetime free plan with selected core features and no recurring subscription fee, while certain additional or advanced features require a paid subscription. "Lifetime free" applies for as long as SalesPlay continues to offer the free plan and the Service remains available; it does not guarantee that any feature will remain available indefinitely or without modification. We may update the free plan's features, limits or conditions in accordance with these Terms and applicable law.

SalesPlay may provide a free trial of certain paid features for a period ranging from 14 to 30 calendar days. The exact trial duration, included paid features and trial expiry date will be displayed or communicated when the trial is activated. Trial duration and feature availability may vary depending on the subscription plan, product, promotional offer, country, sales channel or customer account.

The trial allows you to evaluate the relevant paid features before purchasing or continuing with a paid subscription. During the trial, you are responsible for determining whether those paid features meet your business requirements and are suitable for your intended use.

Unless otherwise stated, a free trial is limited to one trial per customer, business or account. We may refuse, modify, suspend or terminate a trial where we reasonably believe it is being misused or used to avoid payment.

If payment information is collected when the trial begins, your paid subscription may automatically start when the trial ends. Before you confirm the trial, we will display or communicate the applicable subscription price, billing frequency and whether the subscription will automatically begin after the trial.

You must unsubscribe from the relevant paid services before the displayed trial expiry date if you do not wish to continue with a paid subscription. Deleting an application, stopping use of the Service or failing to use the trial does not automatically cancel an upcoming subscription.

If you do not wish to continue using the paid features, you must unsubscribe from the relevant paid services through your SalesPlay account before the displayed trial expiry date. If you unsubscribe, access to those paid features will end when the applicable trial or paid subscription period expires, and your account will then revert to the lifetime free plan. If you do not unsubscribe, the paid subscription may begin or continue automatically and the applicable charges will apply. Expiry of a paid-feature trial does not, by itself, terminate your SalesPlay account or your access to the lifetime free plan.


3.3 Automatic Renewal

Unless otherwise stated at the time of purchase, monthly and annual subscriptions automatically renew for successive periods of the same duration. The applicable subscription fee will be charged on or around the renewal date unless you unsubscribe from the relevant paid services before that date.

You are responsible for reviewing your subscription details and renewal date through your SalesPlay account. Failure to use the Service, review the renewal date or unsubscribe before renewal does not qualify you for a refund. Automatic-renewal payments are non-refundable except where a refund is required by applicable law. Where required by applicable law, we will provide the necessary renewal notice.


3.4 Price Changes

We may change subscription prices from time to time. A price change will normally apply from the beginning of your next subscription period. Where reasonably practicable or required by law, we will notify you before a price change takes effect. If you do not agree to the revised price, you must unsubscribe before the next renewal date. Continuing a paid subscription after the revised price takes effect constitutes acceptance of the revised price.


3.5 Cancellation

You may cancel a subscription by unsubscribing from the relevant paid services through your SalesPlay account. If the unsubscribe option is unavailable or you experience difficulty completing the process, contact [email protected] before the renewal date.

Cancellation takes effect at the end of the subscription period already paid for. Unless your account is suspended or terminated, you may continue using paid features until the end of that period. Cancellation prevents future renewals but does not provide a refund, credit or prorated reimbursement for the current billing period or any unused portion.

Deleting an application, stopping use of the Service or closing your business does not automatically cancel a subscription. You must complete the applicable cancellation process by unsubscribing from the relevant paid services.


3.6 Chargebacks and Payment Disputes

We encourage you to contact [email protected] before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue. If a chargeback or payment dispute is initiated, we may suspend the affected subscription or account while the dispute is reviewed. Nothing in this section prevents you from exercising a right that cannot legally be restricted.


3.7 Refund Policy


Because SalesPlay provides a free-trial period of between 14 and 30 calendar days during which you can evaluate the relevant paid features, subscription payments made after the trial period are non-refundable.

Except where required by applicable law, we do not provide refunds or credits for:

This Refund Policy does not affect the correction of a confirmed duplicate, unauthorized or incorrect charge or any refund right that cannot lawfully be excluded.


3.8 Duplicate, Unauthorized or Incorrect Charges

If you believe you have been charged more than once, charged an incorrect amount or charged without authorization, you must contact us as soon as reasonably possible. Billing disputes must be reported within seven calendar days of the charge and must include sufficient information for us to identify the account and transaction.

We will investigate and correct or refund any charge that we confirm was made incorrectly. Where permitted by applicable law, non-refundable payment-processing fees or transaction charges incurred by SalesPlay in receiving or refunding the payment may be deducted from the refunded amount.

Approved refunds will be initiated by the end of the calendar month following the month in which the refund is approved. We may request reasonable account, payment and identity-verification information before approval or processing.


3.9 Material Service Failures

If a material technical failure caused directly by SalesPlay prevents you from using a paid feature, you must notify us promptly and provide sufficient information for investigation. If we confirm the issue and cannot provide a reasonable solution within a reasonable period, we may, at our discretion, extend the subscription, provide a service credit, provide a full or partial refund or offer another reasonable remedy.

Temporary interruptions, scheduled maintenance, isolated feature errors or failures caused by matters outside our reasonable control do not automatically qualify for a refund.


3.10 Refund and Billing Dispute Requests

To report a duplicate, unauthorized or incorrect charge, contact [email protected] and provide your registered account email address, business or account name, invoice or payment reference, payment date and amount, and the reason for the request. Submitting a request does not guarantee approval, and we may request further information reasonably necessary to investigate and verify eligibility.


3.11 Refund Processing

Approved refunds will ordinarily be returned to the original payment method. Where permitted by applicable law, SalesPlay may deduct non-refundable payment-processing fees, payment-transfer fees, bank charges and other reasonable costs directly incurred in processing the refund. SalesPlay will initiate an approved refund by the end of the calendar month following the month in which it is approved. Your bank, card issuer or payment provider may require additional processing time. SalesPlay is not responsible for delays caused by those providers.


3.12 Failed Payments

If we cannot collect a subscription payment when due, we may retry the payment method, request an alternative payment method, restrict paid features, downgrade the account, suspend the Service or terminate the subscription. You remain responsible for valid charges incurred before suspension or termination.


3.13 Statutory Rights

Nothing in this section excludes, restricts or modifies any consumer right, statutory warranty, cancellation right or legal remedy that cannot lawfully be excluded or restricted. If applicable law provides more favourable mandatory rights, those rights will apply.


4. Permitted Use and Restrictions

Subject to these Terms and payment of applicable fees, SalesPlay grants you a limited, non-exclusive, non-transferable and revocable right to access and use the Service for your lawful internal business operations during the applicable trial or subscription period.

You must not, and must not permit another person to:



5. Customer Responsibilities


You are responsible for your business operations and for configuring, reviewing and verifying products, prices, taxes, discounts, inventory quantities, employee permissions, payment settings, receipts, reports and other information used in or generated through the Service.

You are responsible for maintaining suitable operational procedures and for independently reviewing reports and calculations before relying on them for accounting, tax, legal, financial or business decisions. The Service does not constitute legal, tax, accounting or financial advice.

You are responsible for complying with laws and regulations applicable to your business, including tax, invoicing, fiscal-device, employment, consumer-protection, privacy, record-retention and industry-specific requirements. Availability of a feature does not guarantee compliance with requirements applicable to your jurisdiction or business.


6. Customer Data


You retain ownership of data, content and information submitted to or generated through your account ("Customer Data"). You grant SalesPlay and its service providers a limited right to host, process, transmit, reproduce and otherwise use Customer Data as reasonably necessary to provide, secure, support and improve the Service and to comply with law.

You represent that you have all rights, permissions and lawful bases necessary to provide Customer Data to us and to permit its processing under these Terms. You are responsible for the accuracy, quality and legality of Customer Data and for maintaining appropriate independent records or exports suitable for your business needs.


7. Privacy and Data Protection


Our collection and use of personal information are governed by our Privacy Policy, available at https://www.salesplay.com/docs/privacy_policy.html. Where required, additional data-processing terms may apply.

You are responsible for providing required notices and obtaining required permissions from your customers, employees and other individuals whose personal information you enter into the Service.


8. Intellectual Property


The Service, including its software, design, features, functionality, documentation, trademarks, logos and original content, is owned by SalesPlay or its licensors and is protected by intellectual-property laws. Except for the limited right to use the Service granted by these Terms, no rights are transferred to you.

You may provide feedback or suggestions. You grant us a worldwide, perpetual, irrevocable, royalty-free right to use that feedback without restriction or obligation, provided we do not publicly identify you as its source without permission.


9. Service Availability, Maintenance and Changes


The Service is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted, error-free or completely secure operation. Availability may be affected by maintenance, updates, technical failures and circumstances outside our reasonable control.

We may update, modify, replace or discontinue features to improve security, performance, compliance or functionality. Where a change materially reduces the core functionality of a paid Service, we will provide reasonable notice where practicable, unless an urgent security, legal or operational reason requires earlier action.

Support availability, response times and maintenance commitments are subject to the plan or separate service agreement applicable to your account. Trial users may receive limited support.


10. Suspension and Termination


We may suspend or terminate access to all or part of the Service if you fail to pay fees when due, breach these Terms, create a security or legal risk, engage in fraudulent or abusive activity, or if suspension is reasonably necessary to protect the Service, SalesPlay, other users or third parties.

Where reasonably practicable, we will provide notice and an opportunity to remedy a breach. We may act immediately where urgent action is necessary or where the breach cannot reasonably be remedied.

Upon termination, your right to use the affected Service ends. Provisions that by their nature should survive termination, including payment obligations, intellectual property, disclaimers, liability limitations, indemnification and governing law, will remain effective.


11. Inactive Accounts and Data Retention


Accounts that remain inactive may be archived or removed for system performance, security and operational efficiency. Limited recoverable data may be archived, and restoration may be subject to applicable conditions and service fees.

If an account remains inactive for more than 24 consecutive months, we may permanently remove the account and its associated data. After permanent removal, the account and data cannot be reactivated or recovered.

You are responsible for exporting any data you wish to retain before cancellation, termination or the expiry of an applicable retention period. Any retention required by law or described in our Privacy Policy may continue notwithstanding account closure.


12. Disclaimers


To the maximum extent permitted by law, the Service is provided without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement and any warranty arising from course of dealing or usage of trade.

SalesPlay does not warrant that the Service will be uninterrupted, error-free, secure, free of harmful components, that every defect will be corrected or that results obtained from the Service will meet your requirements. Nothing in these Terms excludes a warranty or right that cannot legally be excluded.


13. Limitation of Liability


To the maximum extent permitted by law, SalesPlay and its directors, employees, affiliates, agents, suppliers and licensors will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, business, goodwill, data or anticipated savings, arising from or relating to the Service or these Terms, whether based on contract, tort, negligence, strict liability or another legal theory, even if advised of the possibility of such damages.

To the maximum extent permitted by law, the total aggregate liability of SalesPlay arising from or relating to the Service or these Terms will not exceed the fees paid by you to SalesPlay for the affected Service during the 12 months immediately preceding the event giving rise to the claim. These exclusions and limitations do not apply to liability that cannot lawfully be excluded or limited.


14. Indemnification


To the extent permitted by law, you agree to defend, indemnify and hold harmless SalesPlay and its directors, employees, affiliates, agents and service providers from claims, liabilities, damages, losses and reasonable costs arising from your unlawful use of the Service, your Customer Data, your breach of these Terms or your violation of another person's rights.


15. Governing Law and Disputes


These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles. Subject to any mandatory rights or jurisdiction applicable to you, the state and federal courts located in Wyoming will have exclusive jurisdiction over disputes arising from or relating to these Terms or the Service.

Before commencing formal proceedings, each party agrees to make a reasonable good-faith effort to resolve the dispute by written notice and discussion.


16. Changes to These Terms


We may modify these Terms from time to time. If a change is material, we will provide reasonable notice, which may include notice through the Service, by email or by posting the revised Terms. Unless a different date is stated, revised Terms take effect when posted.

Your continued access to or use of the Service after revised Terms take effect constitutes acceptance. If you do not agree, you must stop using the Service and unsubscribe from paid services before the next renewal date.


17. General Provisions


These Terms, together with the Privacy Policy and any applicable order, plan description or separate written agreement, constitute the entire agreement concerning the Service and supersede prior agreements on the same subject.

If a provision is held invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, reorganization, sale of assets or operation of law. Section headings are for convenience and do not affect interpretation. Electronic notices and agreements have the same effect as written documents to the extent permitted by law.


18. Contact Us


Questions about these Terms, subscriptions, billing or cancellations may be directed to SalesPlay LLC at [email protected] or [email protected] Website: https://www.salesplay.com.